Frequently Asked Questions
Everything you need to know about your APM Monaco experience.
What materials are used in APM Monaco jewelry?
Our jewelry is handcrafted using high-quality 925 sterling silver, meticulously set with stones like cubic zirconia, freshwater pearls, and synthetic gemstones for a sophisticated finish.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Please note that custom or engraved pieces may require an additional 2-3 days for production before dispatch.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized items and earrings are non-returnable due to hygiene and customization reasons.
Does APM Monaco offer a warranty on products?
Yes, all APM Monaco jewelry comes with a 2-year international warranty that covers manufacturing defects. This does not cover accidental damage or normal wear and tear.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
How should I care for my jewelry to maintain its shine?
To preserve the brilliance of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in its original pouch and clean it gently with a soft polishing cloth.